Refund policy

 

Last updated: 18 May

At Solvivo Wellness, we want you to feel confident in every order. This policy explains when refunds and returns are available, and how to request one. Please read it before you buy.

Products are sold as described

Every product page and every product label lists the ingredients, dosage, and serving size for that item. We sell each product exactly as described.

We do not claim that any product is a special, proprietary, or higher-potency formulation unless that is stated directly on its page.

Please review the product details, including dosage and serving size, before you order. A refund is not available simply because a product is a standard formulation, or because it differs from another brand you have used, when the product matches the description shown at checkout.

Change of mind and wrong orders

We do not offer refunds for change of mind, or because a product was not what you expected, when the product matches its description.

If you ordered the wrong item or ordered more than you need, you may return it under the conditions in the next section.

Returns of unopened products

Unopened products in their original sealed packaging may be returned within [30] days of delivery for a refund of the product price. Original and return shipping costs are not refundable.

For safety and hygiene reasons, we cannot accept returns of any product once it has been opened or its seal has been broken.

To start a return, email us at [info@solvivowellness.com] with your order number. Please do not send anything back before we confirm the return and share the return address.

Our results guarantee

We stand behind what our products are made to do.

If you use a product exactly as directed for the full period stated on its label or product page and do not get the intended result, contact us within [90] days of purchase. We may ask how and how long you used it, and, where the result can be measured, for supporting documentation.

Each results claim is reviewed individually and in good faith. Approved claims are refunded in full. This guarantee applies to the original purchaser and is limited to one approved claim per customer.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within [7] days of delivery with your order number and a photo. We will replace the item or refund it in full, including shipping.

How refunds are issued

Approved refunds are returned to your original payment method within [5 to 10] business days of approval. Your bank or card provider may take additional time to post the credit.

How to reach us

For any refund, return, or guarantee request, email [info@solvivowellness.com] with your order number and a short description of the issue. We aim to reply within [1 to 2] business days.

Your statutory rights

Nothing in this policy limits or removes any rights you may have under the consumer protection laws that apply to your purchase.